Firefox For Os X 10.5.4

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Firefox For Os X 10.5.8

10.7.5

On This Page

For All Browsers
Safari
Firefox 3
IE 7 on Windows XP
IE 7 on Windows Vista
Additional Assistance

For All Browsers, 'Unexpected error occurred'

If you are receiving an error message, 'an unexpected error has occurred', in any web browser, first check the following:

  • Obtain the MIT Certificate Authority
  • Delete any expired MIT personal certificates
  • Obtain an MIT personal certificate

Safari, 'Unexpected error occurred'

  • Determine your Macintosh Operating System version.
    Follow the menu path: Apple > About this Mac.
  • If you are running Mac OS X 10.5.3, follow the instructions for Software Update to upgrade to Mac OS X 10.5.4 or higher
  • For Mac OS X 10.5.4 or higher:
    • *delete the expired certificate*
    • get a new certificate
    • Then, follow the documented instructions steps for running the CertAid tool.

Firefox 3, 'Secure Connection Failed'

  • Check your Firefox version. This error occurs only in Firefox 3.
    • Macintosh: Follow the menu path: Firefox > About Mozilla Firefox.
    • Windows: Follow the menu path: Help > About Mozilla Firefox.
    • Athena: Follow the menu path: Help > About Mozilla Firefox.
    • Linux: Follow the menu path: Help > About Mozilla Firefox.
  • Follow the documented instructions to resolve the Secure Connection Failed error.

Internet Explorer 7 on Windows XP, 'Browser failed to generate a key'

  • Follow the instructions to obtain an MIT personal certificate in Internet Explorer 7 on Windows XP.
    An Active X control may need to be installed.

Internet Explorer 7 on Windows Vista, 'Browser failed to generate a key'

  • Follow the instructions to obtain an MIT personal certificate in Internet Explorer 7 on Windows Vista.
    You will need to run the Certificate Installer Tool for Windows Vista before getting an MIT personal certificate.

Additional Assistance