Lesson 12: Troubleshooting Common Problems
- MacOS is one of the best operating systems in the world. It’s intuitive and easy to use. But it’s very likely that you’ll encounter some issues/problems during your daily use, we are here to help. Here you will find a lot of in-depth tutorials, step-by-step guides on how to solve specific problems related to macOS and your MacBook Pro.
- The software is built into OS X 10.5 and later, and the only hardware you need is a USB or FireWire hard disk. If you haven't set it up yet, you may need a disk-recovery utility such as Data Rescue.
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Introduction
Mar 04, 2015 Hopefully these tips will get your Bluetooth back to normal. Pro tip: Troubleshooting 10 known OS X Yosemite issues; How to flush DNS cache in OS X Yosemite; Pro tip: How to add your Twitter feed to the Safari sidebar; OS X 10.10 (Yosemite): New look and tighter iOS integration, but wi-fi issues remain.
Do you know what to do if your screen goes blank? What if you can't seem to close an application—or can't hear any sound from your speakers? Whenever you have a problem with your computer, don't panic! There are several basic troubleshooting techniques you can use to fix issues like this. In this lesson, we'll show you some simple things to try when troubleshooting, as well as how to solve common problems you may encounter.
Basic troubleshooting techniques
There are several things that could cause a problem with your computer. No matter what's causing the issue, troubleshooting will always be a process of trial and error—in some cases, you may need to try several approaches before finding a solution; other problems may be easy to fix. As you gain more experience with troubleshooting, you'll start to learn more about what causes common problems and how to fix them. No matter what you're trying to solve, we recommend starting by using the following tips.
- Write down your steps. Once you start troubleshooting, you may want to write down each step you take. This way, you'll be able to remember exactly what you've done and can avoid repeating the same mistakes. If you end up asking others for help, it will be much easier if they know exactly what you've tried already.
- Take notes about error messages. If your computer gives you an error message, be sure to write down as much information as possible. You may be able to use this information later to find out if other people are having the same error.
- Always check the cables. If you're having trouble with a specific piece of computer hardware, such as your monitor or keyboard, an easy first step is to check all related cables to make sure they're properly connected.
- Restart the computer. When all else fails, one of the best things to try is simply restarting the computer. This can solve a lot of basic issues you may experience.
Troubleshooting specific problems
Now that you know a few troubleshooting techniques, we'll talk about possible solutions for some of the most basic problems you may encounter.
Problem: An application is running slowly
- Solution 1: Quit and reopen the application.
- Solution 2: Update the application. To do this, open the App Store and click the Updates tab. If an update is available for the application, it will be listed here.
Problem: An application is frozen
Sometimes an application may become stuck, or frozen. When this happens, you won't be able to close the window or click any buttons within the application.
- Solution 1: Force quit the application. If a program has become completely unresponsive, you can press (and hold) Command+Option+Esc (the Command, Option, and Escape keys) on your keyboard to open the Force Quit Applications dialog box. You can then select the unresponsive application and click Force Quit to end it.
- Solution 2: Restart the computer. If you are unable to force quit an application, restarting your computer will close all open apps.
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Problem: The computer is frozen
Sometimes your computer may become completely unresponsive. When this happens, you won't be able to click anywhere on the screen, open or close applications, or access Shut Down options.
- Solution 1: Restart Finder. To do this, press and hold Command+Option+Escon your keyboard to open the Force Quit Applications dialog box. Next, locate and select Finder, then click Relaunch.
- Solution 2: Press and hold the Power button for 5 to 10 seconds to force the computer to shut down.
- Solution 3: If the computer still won't shut down, unplug the power cable from the electrical outlet. If you're using a laptop, you may be able to remove the battery to force the computer to turn off. Note: This solution should be your last resort after trying the other suggestions above.
Problem: The mouse/keyboard has stopped working
- Solution 1: If you're using a wired mouse or keyboard, make sure it's correctly plugged in to the computer.
- Solution 2: If you're using a wireless mouse or keyboard, make sure it is turned on and that its batteries are charged.
Problem: The screen is blank
- Solution 1: The computer may just be in Sleep mode. Simply click the mouse or press any key on the keyboard to wake it.
- Solution 2: Make sure the monitor is plugged in and turned on.
- Solution 3: Make sure the computer is plugged in and turned on.
- Solution 4: If you're using a desktop, make sure the monitor cable is properly connected to the computer tower and monitor.
Problem: There's no sound on the computer
- Solution 1: Check the volume level. Use the volume-control buttons on your keyboard to make sure the sound is turned up.
- Solution 2: Check the audio player controls. Many audio and video players will have their own separate audio controls. Make sure the sound is turned on and the volume is up in the player.
- Solution 3: Check the cables. Make sure external speakers are plugged in, turned on, and connected to the correct audio port or a USB port. If your computer has color-coded ports, the audio output port will usually be green.
- Solution 4: Connect headphones to the computer and see if you can hear sound from the headphones.
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If you are reading this, then you must be experiencing MacBook Pro Black Screen. It is one of the common issues that MacBook Pro owners come across. Don’t panic because you see the black screen because there are some effective methods available for you to follow and overcome this issue. We will let you know about some of the most prominent solutions out of them.
Take a look at the easy fixes
As the first thing, you can take a look at the easy fixes, which you will be able to follow in order to overcome MacBook Pro black screen. Here are 3 easy fixes that you should try first.
Adjust the brightness of your display
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If the brightness level of your display is set to low, you will see a black screen on it. Therefore, you should first take a look at this. You will be able to use the F1 and F2 keys of the Mac in order to light up the screen again.
Check if you have powered on your Mac
If you haven’t powered on your Mac, you will be able to see the black screen as well. Therefore, it is important to double check and make sure whether you have powered on the Mac. You can also check whether you notice a sound coming out of the fan or the hard drive. If you can notice it, then you will be able to diagnose that the issue is with the screen of your Mac.
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Disconnect all the peripherals
If you have attached any peripherals to the Mac, you need to remove them as well. Those might have interfered with the display settings. Therefore, you can remove them and see whether you can see your display again.
More Advanced Fixes
If the above mentioned easy fixes didn’t help you with the MacBook pro black screen, you can take a look at these advanced fixes.
Force restart the MacBook Pro
By force restarting your MacBook Pro, you will be able to overcome most of the issues that can be found in it. If you have noticed the black screen after you put your laptop to sleep, then this might be the issue. You can get started with by opening and closing the lid of the MacBook. Then you can also press some keys of your MacBook. If this didn’t help you, you can hold down the power key for a period of about six seconds. Then you will be able to see how your Mac shuts down. After the shut down, you can press the power key and turn on the Mac again.
Reset the NVRAM settings of your Mac
You can also go ahead and reset the NVRAM settings of your Mac. NV RAM is the Non Volatile RAM in your Mac. It is responsible for storing the memory settings needed for the display. By resetting NVRAM, there is a high possibility for you to overcome MacBook Pro Black Screen in a convenient manner.
To reset NVRAM, you will need to shut down the MacBook Pro. Then you need to press the Power Key and let the Mac load. As soon as you hear the Startup Sound, you can hold Command + Option + P + R keys in your keyboard. You need to hold these items until you hear the startup sound again, Then you can clear the NVRAM. With that, you can see whether display has come back.
Zap the SMC settings of the Mac
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Zapping the SMC settings can be considered as another effective solution available for the people who deal with the MacBook Pro Black Screen.
SMC stands for System Management Controller of the MacBook Pro. It is responsible for controlling fans, keyboard, lights, temperature and many other side-processes that take place on the Mac. As per the Mac Support Forum, you will be able to fix the MacBook Pro Black Screen easily with a reset of SMC settings.
You will be able to reset the SMC settings of the Mac on your own, without asking for professional assistance. To begin, you will need to turn off the Mac. Then you can connect the MacBook Pro to power. Without turning on the Mac, you can press Shift + Option + Control and Power Key. You need to be careful to press all these keys at the same time. Then you can release the keys and allow your MacBook Pro to boot.
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Now you have a clear understanding about some of the steps that you can follow in order to overcome MacBook Pro Black Screen issue. It is up to you to follow these steps and overcome the hassle that you are going through with the Mac.